Money-Back Guarantee

This Money-Back Guarantee Policy ("Guarantee Policy") is incorporated by reference into the Meta Xcel Academy Terms of Use and supplements the cancellation and refund terms set forth therein. In the event of any conflict between this Guarantee Policy and the Terms of Use regarding refund matters, this Guarantee Policy shall control.

This Policy applies to students who enroll in a qualifying Meta Xcel Academy bootcamp program on or after January 1, 2025. Students enrolled prior to this date are subject to the guarantee terms in effect at the time of their enrollment.

This Guarantee Policy is governed by the laws of the Commonwealth of Virginia. It does not create or imply any contractual obligation beyond the specific terms stated herein, and does not waive any terms or conditions of the Terms of Use except as expressly stated.

We want you to be fully confident in your decision to enroll with Meta Xcel Academy. Accordingly, we offer a full tuition refund if you cancel your enrollment within fourteen (14) calendar days of the program's first official class session (the "Cooling-Off Period").

To qualify for the 14-Day Cooling-Off refund, all of the following conditions must be met:

• Your cancellation request is submitted in writing to info@meta-xcel.com on or before the fourteenth (14th) calendar day following the program's first class session;
• You have not accessed more than fifteen percent (15%) of the program's total course materials or modules;
• You have not received a certificate of completion or any credential issued by Meta Xcel Academy or a partner certification body in connection with the program;
• Your account is not under investigation for, or has not been found responsible for, any violation of our Community Standards or Terms of Use.

Refunds under the Cooling-Off Guarantee will be issued for the full amount of tuition paid, exclusive of any non-refundable fees as described in Section 6.3 of the Terms of Use. Refunds will be processed to the original payment method within fifteen (15) business days.

Meta Xcel Academy offers a Job Placement Money-Back Guarantee to qualifying graduates of eligible programs. If you meet all eligibility and obligation requirements described in Sections 4 and 5, and you do not secure a qualifying position within ten (10) months of your official program completion date, you may be entitled to a full refund of tuition paid.

Eligible Programs: The Job Placement Guarantee applies to the following full-length bootcamp programs:

A "qualifying position" means full-time employment (minimum 30 hours per week) or a fixed-term contract engagement of no less than six (6) months in a role that is substantially aligned with the skills taught in your program, with compensation of at least thirty thousand dollars ($30,000) annually or its prorated equivalent. Self-employment, freelance, and part-time roles do not qualify unless otherwise agreed in writing prior to enrollment.

To be eligible for the Job Placement Money-Back Guarantee, you must satisfy all of the following requirements:

• Program completion: You must have successfully completed 100% of the program curriculum, including all required modules, projects, assessments, and the capstone project, with a passing grade as defined by program standards;
• Attendance: You must have attended no less than eighty percent (80%) of all scheduled live sessions. Documented medical or family emergencies may be considered at our discretion;
• Good financial standing: All tuition payments, including installment plan payments, must be paid in full and current with no outstanding balance;
• Active job search: You must have commenced and maintained an active, documented job search within thirty (30) days of program completion;
• Career services participation: You must have engaged with and completed all career coaching sessions, resume reviews, mock interview sessions, and job search milestone check-ins offered by our career services team;
• Geographic availability: You must be legally authorized to work in the United States and actively seeking employment within the United States at the time of your claim;
• Timely claim submission: You must submit your guarantee claim within thirty (30) days following the expiration of the ten (10) month job search period (see Section 7).

During the ten (10) month job search period following graduation, you must fulfill the following ongoing obligations to remain eligible for the guarantee:

• Apply to a minimum of five (5) qualifying positions per week and maintain a documented log of all applications, including employer name, position title, application date, and outcome;
• Respond to all outreach from our career services team within three (3) business days;
• Attend all scheduled career coaching check-in sessions (typically monthly) and notify us in advance if you must reschedule;
• Update your professional profiles (LinkedIn, resume) as directed by our career services team within fourteen (14) days of receiving recommendations;
• Notify Meta Xcel Academy within five (5) business days of receiving and accepting any job offer, regardless of whether the role qualifies as a "qualifying position";
• Not unreasonably reject bona fide job offers for qualifying positions that meet the compensation and role criteria defined in Section 3.

Failure to meet these obligations, including failure to maintain application logs or respond to career services outreach, may disqualify you from the guarantee at our discretion. We will provide written notice and a reasonable cure period of ten (10) days before disqualifying any student for obligation failures.

The Job Placement Money-Back Guarantee does not apply, and no refund will be issued, in any of the following circumstances:

• You received and accepted a qualifying job offer during the guarantee period but subsequently resigned, were terminated for cause, or abandoned the position within ninety (90) days;
• You failed to complete the program or received an incomplete status due to attendance, performance, or conduct issues;
• You were dismissed from the program for violation of the Terms of Use or Community Standards;
• You are not legally authorized to work in the United States or restricted from employment by any court order, government agency, or visa status;
• You did not complete the required career services engagements or failed to maintain application documentation;
• You received the guarantee benefit previously from Meta Xcel Academy for any prior enrollment;
• Economic or market conditions affecting hiring in your field do not relieve eligibility requirements or entitle you to the guarantee outside the defined process;
• The program you enrolled in is listed as non-eligible in Section 3;
• You enrolled through a third-party corporate sponsorship or employer-funded arrangement, unless the employer confirms in writing that you are personally responsible for tuition repayment.

To submit a guarantee claim, follow the steps below. Incomplete claims will not be processed and will be returned for completion.

8.1 Refund Method. All guarantee refunds will be issued to the original payment method used for tuition. If the original payment method is no longer available (e.g., a closed credit card account), we will work with you to arrange an alternative refund method, which may include a check issued to your verified mailing address.

8.2 Tax Considerations. The tax treatment of refunds may vary based on your individual circumstances. If you claimed an education tax credit, deduction, or used 529 plan funds in connection with your tuition, receipt of a refund may affect your tax obligations. Meta Xcel Academy is not a tax advisor. We strongly recommend consulting a qualified tax professional regarding the tax implications of any refund you receive.

8.3 No Duplicate Recovery. You may not receive both a pro-rated refund under Section 6 of the Terms of Use and a Job Placement Guarantee refund. The guarantee is available only to students who completed the program in full.

For questions about your eligibility, the claim process, or the status of a submitted claim, please contact our Student Success team: